Vendor Program Director
The Vendor Program Director is a full time, non-exempt position reporting to the Executive Director. This leadership position supervises the Vendor Program and is responsible for meeting goals around circulation, vendor recruitment and retention, and community partnerships. The Vendor Program is the core of the organization and this position is key to ensuring agency and vendor success.
Primary Roles and Responsibilities
Vendor Program (50%)
- Ensure department is meeting circulation goals through the implementation of innovative strategies that increase sales opportunities for vendors
- Develop and oversee programs to support increased vendor recruitment and retention
- Provide leadership to ensure a safe and welcoming environment in the Vendor Center
- Foster positive community relationships through sensitive enforcement of vendor guidelines
- Oversee updates to the policies and practices of the Vendor Program
- Maintain and develop Vendor Database
- Provide customer support to vendors
Outreach (20%)
- Develop relationships with partners in the community that promote vendor recruitment and success
- Coordinate and schedule staff presence at community and partner events
- Develop strategies to promote Real Change through special events, visibility tools, and marketing
Department Supervision (15%)
- Supervise the vendor department staff, interns and volunteers
- Coordinate staff schedules to ensure adequate coverage at all times
- Facilitate weekly staff meetings
- Design semi-annual vendor staff retreats to review program policies and ensure vendor satisfaction
- Tend to professional development of staff by providing training opportunities.
Leadership Duties (15%)
- Create and manage annual department budget
- Hire, train, and supervise program staff, interns, volunteers and vendor leaders; actively support employee growth and development and conduct evaluations
- Coordinate Vendor Center activities with other departments
- Participate in executing RC’s strategic planning goals and objectives
- Serve on the Anti-Oppression workgroup and participate in Real Change’s ongoing work around race and class equity
- Other duties as assigned
Required Skills:
- 2+ years working with homeless and/or low-income populations
- Experience in conflict management and de-escalation
- Familiarity with mental illness, substance-use disorders and other disabilities
- Proven project and people management skills
- Excellent interpersonal and customer service skills
- Computer proficiency and database management experience
- Ability to work in a hectic, sometimes loud workspace
Compensation: Salary range is $64,000-$66,000/year. Benefit package includes Health and Dental coverage, generous PTO - 3 weeks’ vacation, 2 weeks’ sick, 10 holidays, 403B Retirement Fund with a 4% Real Change contribution, and professional development funds.
To apply, please send your resume and a brief cover letter to [email protected] with “Vendor Program Director” and your last name in the subject line. We will be evaluating candidates based on the required skills- for a successful application, we encourage you to explicitly highlight your ability to perform these skills & any direct or related experience. Priority deadline for applications is July 18.
For more on employment at Real Change, including accessibility information and COVID policy, visit our website at realchangenews.org. Applications will be accepted as long as this job post is online.